Shipping & Returns

Shipping Policies

  • We use shiprocket as our courier distributor, the products are shipped through reputed courier services to ensure that the order reaches you in the fastest time possible as well as in good condition.
  • If the product packaging is tempered or damaged, please refuse to take the delivery and call us on +91-7777-059-888 mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made at the earliest

Shipping Time / Delivery Time

  • While we make our best efforts to ship your order within same day of the order. Though sometimes it may be the case that your order will ship in 1-2 business days
  • We ship on weekdays (Monday to Saturday), excluding Sundays and public holidays. 
  • The shipping is standard for Indian courier service providers viz. 2-7 days depending on the customer’s location. This might not always be the case since each shipping company have their own methods of transit which sometime might get delayed due to unforeseen events.
  • Please plan your order allowing sufficient time for the delivery instead of last-minute orders.

Guarantee/Warranty

Depending on the brand you purchase

Hex products have a warranty of 1 year against manufacturing defects however the user may have to wait for the OEM response and may incur some charges for shipping to OEM. All items excluding Hex have a standard warranty of a minimum of 15 days to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. The customer agrees to pay for the return and upon verification of the defect. We will replace or repair the damaged products at free of cost and the product will be shipped to the customer without any extra shipping cost. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.

Limits Of Responsibility:

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.