About UAVGarage

At UAVGarage, we pioneer cutting-edge drone technology solutions for commercial and industrial applications. Our mission is to empower businesses with agile, reliable UAV systems while setting new standards in customer-centric innovation. As we scale, we seek passionate individuals who thrive on solving challenges and elevating customer experiences.

Your Mission

As the first point of contact for our customers, you will own the end-to-end resolution of inbound queries by collaborating across teams. Your role is critical in transforming customer interactions into trust-building experiences that drive satisfaction, retention, and repeat business for UAVGarage.

Key Responsibilities

• End-to-End Query Resolution: Single-handedly manage customer inquiries (email/chat/phone/tickets) from intake to resolution.
• First-Contact Resolution: Resolve issues swiftly and accurately during initial interactions.
• Cross-Functional Collaboration: Identify, escalate, and coordinate with Technical, Sales, Logistics, and Billing teams to resolve complex issues. Track progress and ensure timely closure.
• Customer Advocacy: Handle interactions with empathy and professionalism, turning challenges into positive outcomes.
• Retention Focus: Build relationships that encourage repeat purchases through exceptional service.
• Documentation: Log interactions, resolutions, and feedback in our CRM (e.g., Zendesk). Contribute to knowledge base updates.
• Process Compliance: Adhere to SLAs, escalation protocols, and quality standards.
• Continuous Learning: Master UAVGarage’s products, policies, and tools through structured training.

Qualifications & Skills (Fresher-Friendly)

Education: Bachelor’s degree (Any discipline). Recent graduates encouraged!

Experience: 0–1 year (Prior internships/customer-facing roles are a plus).

Communication:

• Fluent, professional English (written/verbal).
• Active listening and clear articulation.
• Problem-Solving: Analytical mindset to diagnose issues and identify solutions.
• Collaboration: Ability to work with technical/non-technical teams.

Traits:

• Empathetic, patient, and calm under pressure.
• Ownership mentality and accountability.
• Fast learner with a passion for technology (drones/aviation interest is a bonus!).
• Tech-Savviness: Comfort with CRM tools, ticketing systems, and MS Office/G-Suite.

Why Join UAVGarage?

Benefits: Competitive package including health insurance, paid leave, and wellness programs.

Structured Growth: Comprehensive training in drone tech, support processes, and soft skills.

Mentorship: Learn from industry experts in a collaborative in-office environment.

Impact: Directly shape customer loyalty in a high-growth tech company.

Career Path: Clear progression opportunities within Customer Support and beyond.

Culture: Dynamic, inclusive workspace in Navi Mumbai.

Apply Now:

If you’re a problem-solver passionate about technology and customers, launch your career with UAVGarage!

Submit your resume and a brief note explaining your fit for this role to:

careers@uavgarage.com