At UAVGarage Private Limited, we are committed to delivering exceptional service to our customers. This policy outlines our shipping and delivery procedures to ensure a seamless and efficient experience for all purchases made through our platform.
1. Order Processing Time:
- Orders placed before 1 p.m. are processed on the same day and others are typically processed within 1-2 business days after payment confirmation, subject to product availability and public holidays.
- In case of any unexpected delays or issues with product availability, customers will be promptly notified via the contact information provided during the order placement.
2. Shipping Methods and Timeframes:
- We offer a range of shipping options to cater to diverse customer needs. Shipping methods include standard, expedited, and express delivery services.
- Shipping timeframes may vary based on the chosen shipping method, the destination of the delivery, and any unforeseen circumstances such as adverse weather conditions or holidays.
3. Shipping Costs:
- Shipping costs are calculated based on the chosen shipping method, the volumetric weight of the package, and the delivery destination.
- Customers can view the shipping costs before finalizing their purchase during the checkout process.
4. International Shipping:
- UAVGarage Private Limited currently do not offer international shipping, however, an exception can be made in case of urgent orders.
- International shipping rates and delivery times may differ from domestic orders due to customs clearance procedures and international shipping regulations.
5. Order Tracking:
- Once the order is dispatched, customers will receive a shipping confirmation email containing tracking information. This enables customers to track the status of their delivery online through our website or the designated courier’s tracking system.
6. Delivery Address:
- It is the responsibility of the customer to provide accurate and complete delivery information. UAVGarage Private Limited will not be held liable for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
7. Undeliverable Packages:
- In the event that a package is deemed undeliverable due to an incorrect address or unsuccessful delivery attempts, the package will be returned to us. Additional shipping charges may apply for re-shipping the package.
8. Delivery Confirmation:
- All deliveries require a signature upon receipt. This is to ensure the safe and secure delivery of the purchased items.
Shipping insurance is not covered in the shipping rates that are given during checkout. If any insurance is needed please get in touch with our customer support team1
10. Holidays and Peak Seasons:
- During peak seasons or holidays, such as Black Friday or Christmas, shipping and delivery times may experience slight delays due to the increased volume of orders. We advise customers to place their orders in advance during these periods.
11. Customer Support:
- For any inquiries, concerns, or assistance regarding shipping and delivery, our customer support team is available to provide timely assistance via email, phone, or live chat.
This Shipping and Delivery Policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.
For any queries or clarifications, please contact our customer support team.
Thank you for choosing UAVGarage Private Limited.